Privacy Policy

Turnover Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management turnover platform.

Company: Michaela Inc.
Address: 922 Main St Ste C #157, Nashville, TN 37206

We collect the following types of information:

• Account information: Name, email address, phone number, company name, and role (admin, manager, etc.)
• Turnover data: Unit details, vendor information, scope of work, dates, notes, and completion status
• Files and attachments: Photos, documents, and other files uploaded to turnover records
• Usage data: Login times, feature usage, and platform interaction patterns
• Waitlist information: Contact details and portfolio information provided during early access requests

We use your information to:

• Provide and maintain the Turnover Pro platform
• Process and display turnover data for your organization
• Send administrative and support communications
• Improve our services and develop new features
• Comply with legal obligations

Turnover Pro uses Lovable Cloud for data storage and authentication. All data is protected by Row Level Security (RLS) policies that ensure strict data isolation — users can only access data belonging to their own organization. We implement industry-standard encryption in transit and at rest.

Active turnover data and account information are retained for as long as your account is active. Upon deletion, data is subject to a 30-day soft-delete retention period, after which it is permanently removed from our systems. Backup retention may extend up to 90 days for disaster recovery purposes.

We do not sell, rent, or trade your personal information or turnover data to third parties. Data is only shared:

• Within your organization (as governed by role-based permissions)
• With service providers necessary to operate the platform (under strict confidentiality agreements)
• When required by law or to protect our legal rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Export your organization's data
• Object to certain processing activities
• Withdraw consent where processing is consent-based

To exercise these rights, contact us at privacy@turnoverpro.com.

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@turnoverpro.com
Michaela Inc., 922 Main St Ste C #157, Nashville, TN 37206